Shipping policy
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order ships, you’ll receive an email confirmation with tracking.
Where We Ship
We currently ship to Canada and the United States.
Canada Shipping (Tracked)
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Standard Tracked Shipping: $12.00 CAD (orders under $75.00 CAD)
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Free Tracked Shipping: Free (orders $75.00 CAD and up)
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Estimated Delivery: 3–9 business days after dispatch
United States Shipping (Tracked)
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Standard Tracked Shipping: $9.00 USD (orders under $50.00 USD)
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Free Tracked Shipping: Free (orders $50.00 USD and up)
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Estimated Delivery: 4–8 business days after dispatch
Duties & Customs (U.S.)
For U.S. orders, we cover duties and customs fees where applicable. The price shown at checkout is the final price (no surprise charges on delivery).
Address Accuracy
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we can reship it, but additional shipping charges may apply.
Shipping Confirmation & Tracking
Tracking is emailed once your order ships. If you don’t see it, check your spam/junk folder first.
Delays
Delivery estimates are provided as guidelines and may be affected by carrier delays, weather, or peak shipping periods. Once a parcel is handed to the carrier, transit timelines are outside our control.
Questions?
Email us anytime at hello@suntarah.com.